March Dinner Meeting

Date: Thursday, March 9, 2005

Time: 6 p.m., Networking, Dinner, Presentation

Location: Harrison Conference Center at Merrill Lynch, 900 Scudders Mill Road Plainsboro, NJ (use entrance at 3rd traffic light off US Rt.1).

Directions: Harrison Conference Center and Hotel, Get directions

Topic: Customer Service and Client Retention; The WOW factor

Description:

• How to find opportunities and golden nuggets when clients call with problems
• The steps necessary in problem resolution from the WHAT plus HOW process
• Developing and using question buckets
• How to practice the skills necessary to find opportunities and enhance client retention
• Putting it all together, producing the WOW moment with an upset client

Presenter: Phillip Cooper, President, Cooper Pest Solutions, Inc.

Meeting Sponsor: Terri Petry, Mercer & Burlington County Woman Newspaper 609-890-4054, mcwoman@optonline.net, www.mercercountywoman.com

Cost: Pre-registered is $36 for members and $40 for non-members. Not pre-registered: $40 for members and non-members. Payment is at the event. Walk-ins are limited due to space. RSVP in advance requested.

Register: Email rsvpmercerdinner@yahoo.com by noon, Monday, March 6. All registrations received after this time will be charged the "at the door" price. Mercer Chapter Hotline can be reached at (609) 924-7975.

Reminder for Dinner Meeting Events:

NJAWBO dinner sponsor & speaker literature & official chapter communications are permitted to be displayed at attendee place settings on dinner tables.

Each NJAWBO member that is attending the dinner meeting event may display literature or a business card in the separate display area provided in the dinner meeting room.

Cancellation Policy: If you are unable to attend for any reason, contact the chapter by email at rsvpmercerdinner@yahoo.com or by fax at (609)-924-9311. Cancellations received within 24 hours of the event will be billed the full dinner registration fee. Dinner substitutions may be made by email any time prior to the event.

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