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support your customers
Do you know what your customers' needs are? Have you asked them
lately?
Site Usability and Focus Groups
A site should be built to meet the needs of your clients. Too many
web sites are all talk...with no feedback. Involve a select few
of your customers when you are developing your web site, and encourage
their suggestions. Check back with all customers you do business
with, and listen to their requests for future benefits and improvements.
Set Now assists in creating user surveys, and evaluating the way
customers use your web site. We can also help you provide 24/7 customer
service solutions using the web, and reduce the need for telephone
support by your staff. We don't believe that replacing a human with
a "Frequently Asked Questions" web page is the universal
answer. But we do believe that efficiency to your customer is the
key to resolving most issues successfully.
Here are some ways you can improve customer support, product awareness
and ease of use on your web site for your customers:
- Create an Online Catalogue with clear descriptions and
professional photos
- Implement Online Ordering, using as few clicks as possible,
and clear company policies
- "Persistent" Shopping Carts allow visitors
to place items in their cart, and buy later
- Store Locator for visitors who do their research online,
but purchase at the store.
- A Site Search that returns accurate matches to a visitors
needs
- Customer Support Options that suit your customer's preferences such as a web site FAQ, e-mail response in 24 hours, phone, fax, or real-time online support.
- Accurate Cross Selling that recommends accessory products,
and says what is in stock.
- New product or service e-mail notification with special
discounts for online customers
Need more ideas? Contact Set Now
Solutions today.
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